Customer Care

Shipping

Autark currently ships within Australia free of charge, using carbon-neutral transport. Delivery is estimated at between 1 and 10 days.

Orders placed for items currently in stock will be promptly shipped on the day that complete payment is received wherever possible or the next business day.

Autark is not responsible for any delays caused by shipping companies.

Orders cannot be shipped to PO Boxes.

Autark also ships internationally at a flat rate of $23 Australian per delivery. International deliveries may be subject to delays and/or additional duties, fees and taxes to which Autark cannot be held responsible.

Autark will declare the accurate value of shipped items and will label them as clothing.

A pre-order item will usually be shipped within 4 to 6 weeks of the order being placed.

If any issues regarding pre-order delivery arise, Autark will contact the customer immediately.

Payment

All payments are processed via Shopify Payments, supported by STRIPE – a platform used to process credit card transactions online.

The initial STRIPE transaction incurs a 7-day processing period, which may affect the dispatch of your purchase.

GST

All Australian product prices are inclusive of GST.

Returns and Exchanges

Returns or exchanges on full priced items are accepted by Autark, stock permitting, and in accordance with the following terms and conditions.

Returns or exchanges will only be accepted within 10 days of receipt by the customer. Returns or exchanges will not be accepted outside of this time period.

All items returned or exchanged must be in original condition, and must not have been worn, altered or laundered.

To return or exchange an item, please email hello@autarklabel.com with the relevant information, and await confirmation before further action.

Unfortunately, Autark cannot accept returns or exchanges on sale items – all sales of reduced items are final.

Autark will not be responsible for covering the shipping costs of returning said item.

Once the returned item has been inspected and is deemed to be in sellable condition, an exchange (stock levels permitting) or refund will be processed. This will be confirmed via email.

Refunds, of the purchase price only, will be refunded to the original card used for purchase, within 5 working days.

Autark is not responsible for the loss of return garments.

Faulty Items

If you receive an item that is not in perfect condition, please contact us immediately at hello@autarklabel.com.

It will be requested that the item is returned for inspection and so that a suitable solution can be negotiated. If the item cannot be repaired or replaced, you will receive a full refund for the item, and the cost of postage.

Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Items are not considered faulty if they experience damage due to use for a purpose other than which they were intended.

Customer Privacy Policy

Autark strongly believes in maintaining customer privacy, and will not ever share, sell or trade customer information. At Autark we operate business with the highest integrity, and in accordance with Australian privacy law.

Information collected by Autark when purchasing items and/or registering to our mailing list may be used to advise you of information pertinent to Autark, and for business operation purposes.

Information gathered is protected by security operations and precautionary measures.

Financial transactions are operated by STRIPE and are never viewed, recorded or stored by Autark.

Customer Contact

Autark is committed to providing exceptional customer service, experience and a product of outstanding quality. Please do not hesitate to contact the Autark studio during standard office hours at hello@autarklabel.com with any questions or concerns.