Customer Care

Shipping

Autark currently ships within Australia only, using standard Australia Post. This registered service can be tracked at www.auspost.com.au/track. Delivery may take up to three days.

Orders placed for items currently in stock will be promptly shipped on the day that complete payment is received wherever possible, or the next business day.

Autark is not responsible for any delays caused by Australia Post.

Orders cannot be shipped to PO Boxes.

A pre-order item will be shipped within 4 to 6 weeks of the order being placed.

If any issues regarding pre-order delivery arise, Autark will contact the customer immediately.

Payment

All payments are processed via STRIPE – a platform used to process credit card transactions online.

The initial STRIPE transaction incurs a 7-day processing period, which may affect dispatch of your purchase.

GST

All product prices are inclusive of GST.

Returns and Exchanges

Returns or exchanges are accepted by Autark, stock permitting, and with accordance to the following terms and conditions.

Returns or exchanges will only be accepted within 14 days of shipment. Returns or exchanges will not be accepted outside of this time period.

All items returned or exchanged must be in original condition, and must not have been worn, altered or washed.

To return or exchange an item, please email [email protected] with the relevant information, and await confirmation before further action.

Autark will not be responsible for covering the shipping costs of returning said item.

Once the returned item has been inspected and is deemed to be in sellable condition, an exchange (stock levels permitting) or refund will be processed. This will be confirmed via email.

Refunds, of the purchase price only, will be refunded to the original card used for purchase, within 5 working days.

Autark is not responsible for the loss of return garments.

Faulty Items

If you receive an item that is not in perfect condition, please contact us immediately at [email protected].

It will be requested that the item be returned for inspection and so that a suitable solution can be negotiated. If the item cannot be repaired or replaced, you will receive a full refund for the item, and the cost of postage.

Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Items are not considered faulty if they experience damage due to use for a purpose other than which they were intended.

Customer Privacy Policy

Autark strongly believes in maintaining customer privacy, and will not ever share, sell or trade customer information. At Autark we operate business with the highest integrity, and in accordance with Australian privacy law.

Information collected by Autark when purchasing items and/or registering to our mailing list may be used to advise you of information pertinent to Autark, and for business operation purposes.

Information gathered is protected by security operations and precautionary measures.

Financial transactions are operated by STRIPE and are never viewed, recorded or stored by Autark.

Customer Contact

Autark is committed to providing exceptional customer service, experience and a product of outstanding quality. Please do not hesitate to contact the Autark studio during standard office hours at [email protected] with any questions or concerns.